Terms of Service

Terms of Service & Additional Information

FINCO Search (a trading name of MET Recruitment (London) Ltd provides these services as a business consultancy and they have no relationship with the services provided as an employment agency.

Below are details of the services provided and associated terms:

CV Rewriting: These services are only available to customers who can provide an existing CV in a word format, which must be received before work begins. Payment in full is requested in advance and must usually be received before work commences on your document/s. On occasions, we may agree to payment in instalments and where this is the case, we cannot share completed documents before payment is received in full.

We politely advise that clients respect the professional opinion of our writers as to what information should be included in your CV and that requests for edits/revisions should be justifiable and reasonable. No future revisions or edits are included as part of this service, though any mistakes on our part will be rectified. We do not accept any responsibility for transcribing mistakes from an existing CV to a new CV. 

We aim to complete all CVs within 10 working days. Completion times are dependent on us receiving any additional information we ask from you in a timely manner. If and when we are experiencing a higher than expected volume of orders, we will let you know if there is likely to be any delay, so you can decide if you wish to proceed. Once we have sent you any completed draft of your CV or Cover Letter, we will imply that you are satisfied with your document and sign it off as finalised if we do not hear back from you to the contrary within 1 working week.

LinkedIn Keywording: LinkedIn keywording is carried out on your entire LinkedIn profile. Payment is required in advance and must be received before any work commences. You will receive the first draft of your LinkedIn Profile no later than 10 working days from commencement of work, provided you have supplied all the relevant information requested or unless otherwise agreed in writing. We politely advise that clients respect the professional opinion of our writers as to what information should be included in your LinkedIn Profile and that requests for revisions or edits should be justified and reasonable. Edits will be completed within 3 working days or within a mutually agreed timescale. We do not accept responsibility for the inclusion of any incorrect details or information as provided by the customer. Once we have sent you any completed draft of your LinkedIn Profile, we will imply that you are satisfied with your document and sign it off as finalised if we do not hear back from you to the contrary within 1 working week. 

Native Language Fix: Our service relates to the revision of CV documents that have already been written in or translated into English to attain acceptable standards of presentation for job finding purposes. Payment is requested in advance and must be received before any work commences. The completion time for this service varies and we will inform you of completion times before you proceed. We do not accept responsibility for the inclusion of any incorrect details or information provided by you the customer.

Search Algorithm Booster: Our SEO booster service encapsulates your entire online job and career profile across multiple platforms. Payment is required in advance and must be received before any work commences. You will receive the first draft of your amended profile no later than 14 working days from commencement of work, provided you have supplied all the relevant information requested or unless otherwise agreed in writing. We politely advise that clients respect the professional opinion of our writers as to what information should be included in your Profile and that requests for revisions or edits should be justified and reasonable. Edits will be completed within 5 working days or within a mutually agreed timescale. We do not accept responsibility for the inclusion of any incorrect details or information as provided by the customer. Once we have sent you any completed draft of your Profile, we will imply that you are satisfied with your document and sign it off as finalised if we do not hear back from you to the contrary within 1 working week. 

Opening Times

Our official working hours are between 9am and 5pm Monday to Friday. We understand that many customers are also at work during these hours and find it difficult to take time out for consultation. Consultations outside of these hours can be arranged with your writer within agreed reasonable hours. Our writers do not take unscheduled calls. Calls should be scheduled in advance at an agreed reasonable time.

Payments, Cancellations and Refunds: We will email you a remittance for all payments made. We reserve the right to cancel orders or extend deadlines under circumstances beyond our control. If we have to cancel, we will notify you at the earliest opportunity and you will have the choice of rearranging or obtaining a refund. We require non-refundable payment in full, or in the case of instalments a 50% non-refundable deposit, before we commence work. Completed document/s cannot be forwarded until payment is received in full, without exception. The reason for this is that, because of the digital nature or our product, it is simple to reproduce or copy the digital content we supply, which makes our products open to abuse and this is the only way we can protect our interests. Where an outstanding payment is not received within 5 days of an agreed payment period, we reserve the right to delete any completed work and/or deem the order defunct. 

Copyright & Intellectual Property 
All materials produced as a result of the services provided remain the copyright of the client paying for the service.  Any intellectual property invested in producing these materials remains strictly with us at all times.

Quality Assurance: We pride ourselves on the quality of the work we produce. Every item of work is proofread digitally and manually and checked for quality by a Senior Consultant before being signed off. However, we are only human and very occasionally you may notice a mistake or typo. In this case, please let us know and we will correct it promptly. 

Security: Payments are through PayPal and we do not ask for your bank or card details. You should also see the lock icon in the web address bar which shows we operate a secure site.

Data Protection and Privacy Policy: We are ICO registered and take care to keep your details safe. We will never share your details with any third party. We keep our client details on file during the process of providing the services only and subsequently remove them afterwards.  If you wish for us to provide you with work finding services, at no cost to you, we will retain your details on our database for these purposes only as detailed in our privacy policy.

Guarantee: We aim to produce work that will substantially improve your interview rate and job prospects and work with you until you are satisfied with your documents under the terms set out here. When we send your finalised documents, if we do not hear from you within 1 working week, we will assume you are satisfied, and your order is completed. We can offer no promise that using our services will result in job interviews or work. Our role is wholly preparatory and final outcomes rest with the client and the employer/recruiter. Whilst every care is taken by us to get it right for our clients, every employer/recruiter has a unique perspective, set of criteria and a subjective attitude towards CVs, cover letters, applications and interviews which means the outcome is ultimately out of our hands. 

Complaints: Should you have a genuine complaint, please contact us in writing detailing the specifics of your complaint. Write to us at Complaints, MET Recruitment (London) Ltd, 1 Oxleys Road, Stevenage, Hertfordshire, SG2 9YE.

*Terms and conditions of service can be changed at any time.